There are many important aspects to your business, but your IT infrastructure is the backbone of its operations. Without technology, you wouldn’t be able to perform important tasks like holding video conferences or sending emails. Because of its importance to your organization, it’s crucial to your success to have an IT environment that runs smoothly and efficiently.
The best way to achieve an optimized infrastructure is through proper management and alignment of your technology. While this can be done internally, a simpler and often more effective solution is to switch to outsourced IT support.
You’ve likely heard the term “outsourcing” thrown around here and there, but do you know what it means in relation to information technology? Before we get into when is the best time to outsource IT, let’s quickly go over its meaning.
Also known as managed services, outsourced IT is a service provided by a third-party vendor. When you hire a provider for this solution, they take over the management of your IT environment. As a result, your IT is in the hands of professionals with expertise in the industry and you are free to focus on other important matters regarding your business.
Leaving the backbone of your business in the care of strangers is a big decision. However, choosing IT outsourcing vs insourcing has many benefits. Some of the benefits of outsourcing IT support include: lower costs, compliance, access to the best technology, better cybersecurity, and more. There are also certain signs that suggest outsourcing is the best option for your company.
Here are a few situations that would indicate it’s time to call a managed service provider (MSP).
The reason why technology exists is not only to make life easier, but also to improve processes. Improving a process can mean speeding up operations, enhancing efficiency, boosting flexibility, and so on. The only problem is, you need the right technology for the right situations and it needs to be properly managed. Otherwise, your technology could end up creating avoidable bottlenecks.
When infrastructure starts getting in the way, changes need to be made. If you feel like you’re not getting the most out of your technical solutions, that’s a sign that you could use some help. An MSP that manages your IT infrastructure aligns and optimizes your network so your technology is always working the way it should.
What does the daily workload look like for your IT team? Are projects coming in as fast or faster than they’re being settled? It doesn’t take much for assignments to start piling up. If this is the case for your business, your IT team could be overwhelmed.
When service requests and other work is stacking up with no end in sight, it’s always a good idea to supplement your team with an MSP. Managed services that offer staff augmentation allow you to provide your internal team with additional support. Since the MSP acts as an extension of your team, you can give the more mundane tasks to the MSP while your in-house staff focuses on the important projects.
The field of IT is grand in scope, featuring a large variety of disciplines. Although your IT department may be filled with experienced IT specialists, it’s possible there could be an absence of knowledge somewhere. Even veteran technicians can have gaps in knowledge.
When you run into this issue, you can work with an MSP to fill in those gaps. Most MSPs have a team of IT specialists who specialize in different areas. By outsourcing, you can choose the technician you need to get the job done.
You have a budget and it’s necessary to cut costs where it makes sense. For small to medium-sized organizations, hiring IT analysts can be expensive. In 2021, the average salary for an IT analyst is just over $75,000, according to Glassdoor. If you’re questioning if you can afford to hire new employees, then outsourcing would be an excellent solution to keep costs down.
Netprotechs is an industry-leading IT provider that takes pride in delivering user-friendly IT solutions. We offer a wide selection of managed services, and since every business is unique, we customize our solutions to fit your business goals. Contact us today to learn more.